Customer Service 877.263.3365
Your satisfaction is our main goal and we do everything possible to make sure your photo items are made to your specifications and our standards. Each item is checked for quality prior to packing and shipping. However, due to the personalization of our products, we do not offer returns or refunds and all sales are final. We realize that there may be exceptions to this policy and are willing to review cases on an individual basis. Of course, if it was our error, we will send a replacement free of charge.
DAMAGED ITEMS If by chance an item is damaged during shipping, notify us within 3 days of receiving your item and we will send a replacement at no charge.
CANCELING ORDERS Orders may be canceled as long as the item isn't in production. Call us at 715.263.3365 during business hours to speak with our Customer Service to cancel an order.
Shipping to and from SaeCheez.com is at the customer's expense and varies according to weight, size, shipping type and location. We use UPS, USPS Priority, USPS standard as our shipping methods. .
To provide the best possible results please use .jpg images for your photo gifts. We can use other formats, but for best color reproduction we recommend the .jpg format especially for pictures. The file format .jpg is the most commonly used format with digital cameras today. By default, most cameras already save your images as.jpg.
For images other than photos we support the following file formats .tiff, .jpg, .bmp, .psd, .eps and .pdf . We will be very happy to work with you on using these formats to get the best results possible. Please contact us for use of these type of extensions.
Please use the highest resolution possible. When taking pictures set your digital camera to the highest resolution setting, this will give you the greatest flexibility in using your images.
Please scan all images in at least 300 dpi.
To send a photo or image by mail, please send to SaeCheezImages, PO Box 395, Clear Lake, WI 54005. All photos returned unharmed.
All images will be used for your photo gift as you send them unless you speak with us and make a special request. We will make every effort for your photos to copy well, but remember our products can only be as good as your photos. The clearer the photo the better the photo will look on the gift. Photos with some background usually work very well, as well as photos that have lighter backgrounds. Check the specifications for individual items for best results.
All photos submitted are cropped at our descretion to make best use of size and space available on each item. If you have specific instructions, please place them on your order, send a separate email, or call us with your specifications. If you have a question please call us, we are more than happy to answer your questions!
Sizes are approximately 1.25". Name and up to 5 additional lines. 15 characters for the first 3 lines, 12 characters for the bottom two lines.
Acrylic Coaster 3" x 3" Hardboard Coaster 4"x4"
Button 2.5" 3" x 3" with the outside quarter inch non-essential image.
Button 3.5" 3" x 3" with the outside quarter inch non-essential image.
Candle 4.5"v x 6"h one or two images within that area.
Child's Tumbler 3.75"v x 8"h Can accept up to 3 images to be placed in that area.
Ceramic mugs Basic or Latte
One or Two Sided Mug approx. 3" x 3"
Wrap Mug 2.75"v x 7.75"h
Compact Mirror 2.5" x 3.5"
Keychain Acrylic 1.75" x 2.75" One or two images. Hardboard Keychains square, heart, rectangle, circle all are 2"-3" printable on both sides
Mouse Pads 8" x 10" Actual product size. Image size 7.25 x 9.085 needed for bleed when printing. Round mousepad is 7.5" round finished size. 7.75 needed for bleed.
Napkin/Note Holder 4"v x 6"h Two images - horizontal only.
Key Hanger 4"x10" printable area
Note Cube 3.25" x 3.25" Actual product size 3" x 3". Extra needed for bleed. Up to 4 images.
Ornaments Round Ball 3" x 3" one or two images. Hexagon, Teardrop, Oval approx. 2.5x3" one or two images, or name, date or other holiday message.
Photo Panels 5x7 or 8x10 printable area.
Snow Globe Horizontal or Vertical - 2"x 3" One or two images.
T-shirt, short sleeve
Sizes; child's 2-4, 4-6, 6-8, 10-12, 14-16. Adults S, M, L, XL, 2X, 3X
Image size 6" x 8" child's 2 to 12, 8" x 10" size 14 to Adult Large, 10.5" x 14" on XL, 2X, 3X
Travel Mug 5.5"v x 8"h Up to 6 images to be placed in that area.
Woven Jaquard Throw
Woven Tote Bag
8" x 10" image at 300 dpi.
Woven products will take 4-6 weeks for processing.
TERMS AND CONDITIONS
Customers must hold all copyrights to reproduce uploaded image.
In case of any inquiries about the copyright of the image made to SaeCheez.com, those inquiries will be addressed to the customer.
SaeCheez will not be liable for violating copyrights of images uploaded by customers.